{"id":20409,"date":"2025-12-15T17:11:17","date_gmt":"2025-12-15T16:11:17","guid":{"rendered":"https:\/\/garantie.be\/korfine-rental-guarantee\/liberation\/"},"modified":"2026-10-01T12:14:49","modified_gmt":"2026-10-01T10:14:49","slug":"liberation","status":"publish","type":"page","link":"https:\/\/garantie.be\/en\/korfine-rental-guarantee\/liberation\/","title":{"rendered":"How to release the Korfine rental guarantee"},"content":{"rendered":"\n\n
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Korfine Rental Guarantee \u00b7 End of Lease<\/p>\n

\n Refund of Your Korfine Security Deposit: Complete procedure, timelines, and contact information<\/span>\n <\/h1>\n

\n Is your lease ending? Here’s exactly how to get your funds back from Korfine: who needs to take action, when, and what to do if there’s a hold-up. \n <\/p>\n

\n See the step-by-step procedure \u2192<\/a>\n Korfine Contacts<\/a>\n <\/div>\n
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\n <\/polyline><\/svg>\n Official Korfine Procedure\n <\/div>\n
\n <\/polyline><\/svg>\n Legal Deadlines Explained\n <\/div>\n
\n <\/polyline><\/svg>\n Remedies in Case of Denial or Dispute\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n
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Basic Principle<\/p>\n

Korfine will only release the material upon signed agreement by both parties<\/h2>\n

\n Unlike with a bank account, you cannot get your security deposit back on your own. Korfine requires either a mutual agreement between the tenant and the landlord or a court order. Here are the three possible scenarios. \n <\/p>\n

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Case 1 \u00b7 Out-of-court settlement<\/p>\n

\n The landlord and tenant sign the release form together. Korfine transfers the principal amount to the tenant (minus any agreed-upon deduction). Processing time: 2 to 4 weeks.<\/strong>\n <\/p>\n <\/div>\n\n

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Case 2 \u00b7 Dispute Involving a Withholding<\/p>\n

\n The landlord disputes the claim and asks Korfine to withhold all or part of the rent. Korfine withholds payment until an agreement is reached or a judgment is issued. The matter must then be brought before the justice of the peace. \n <\/p>\n <\/div>\n\n

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Case 3 \u00b7 Court Ruling<\/p>\n

\n The justice of the peace renders a decision. Korfine carries out the decision without further delay. The principal (or the remaining portion) is transferred within 10 business days. \n <\/p>\n <\/div>\n\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Detailed Procedure<\/p>\n

How to Get Your Korfine Security Deposit Back: 5 Steps<\/h2>\n

\n Follow these steps in order. Most delays are caused by a missing form or a landlord who is slow to sign. \n <\/p>\n

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1<\/div>\n

Exit inventory<\/h3>\n

\n The move-out process cannot begin without an inventory report signed by both parties (or prepared by an expert). This serves as the legal basis on which the landlord may or may not raise complaints. \n <\/p>\n <\/div>\n\n

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2<\/div>\n

Written Agreement \/ Deductions<\/h3>\n

\n If all goes well, the landlord and tenant will agree on the amount to be refunded. If the landlord requests repairs, both parties must agree on the amount. This agreement must be put in writing\u2014preferably by email or certified mail. \n <\/p>\n <\/div>\n\n

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3<\/div>\n

Release Form<\/h3>\n

\n The official Korfine termination form is available directly here:\n \u2192 Download the Korfine termination form<\/a>. This form must be completed and signed by both the tenant AND the landlord<\/strong>. You can also request it at info@korfine.be<\/a>. \n <\/p>\n <\/div>\n\n

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Send the signed form<\/h3>\n

\n Please send the signed form to Korfine by email (info@korfine.be<\/a>) or through the customer portal. Include a copy of your IBAN if your bank account information has changed since you signed up. \n <\/p>\n <\/div>\n\n

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5<\/div>\n

Transfer of Paid-in Capital<\/h3>\n

\n Korfine will transfer the principal (plus any interest, depending on the terms of the contract) to the tenant\u2019s IBAN within 2 to 4 weeks after receiving the completed and signed form.\n <\/p>\n <\/div>\n\n <\/div>\n\n

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\n Good to know:<\/strong> Korfine is a Branch 26 life insurance policy. The capital tied up for the duration of the lease may generate a minimal return (often 0% in practice for recent policies). Check your policy to see if you are entitled to interest. \n <\/p>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Contact Korfine<\/p>\n

Contacts for the Release of a Security Deposit<\/h2>\n

\n Always include your Korfine contract number in every communication to avoid back-and-forth correspondence.\n <\/p>\n

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General Email<\/p>\n

To request a form and track its processing.<\/p>\n info@korfine.be<\/a>\n <\/div>\n\n

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Phone<\/p>\n

Monday\u2013Friday, 9 a.m.\u20135 p.m. Please have your contract number ready. <\/p>\n +32 2 542 52 62<\/a>\n <\/div>\n\n

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Email for Claims \/ Disputes<\/p>\n

If the landlord files a claim or disputes the return of the property.<\/p>\n sinistres@korfine.be<\/a>\n <\/div>\n\n

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Mailing Address<\/p>\n

\n Korfine SA Boulevard du Souverain 25 1170 Brussels (Watermael-Boitsfort)\n <\/p>\n <\/div>\n\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Common Problems<\/p>\n

Korfine won’t release your bond: what should you do?<\/h2>\n

\n Most roadblocks have a clear solution. Here are the most common situations. \n <\/p>\n\n

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Scenario A<\/p>\n

My landlord refuses to sign the release form<\/p>\n

\n Send a formal notice by certified mail to your landlord, asking him to sign it or to provide a written explanation for his refusal. If you receive no response, or if the reason given is unfounded, file a complaint with the justice of the peace in the jurisdiction where the rental property is located<\/strong>. The process is quick and inexpensive (revenue stamp). Korfine will enforce the judgment. \n <\/p>\n <\/div>\n\n

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Scenario B<\/p>\n

My landlord is requesting a deduction that I believe is unjustified<\/p>\n

\n Do not sign a withholding agreement that you dispute. Korfine will freeze the funds pending an out-of-court settlement or a court ruling. Compile a photo dossier (inventory report, dated photos) and file a claim with the justice of the peace if negotiations fail. \n <\/p>\n <\/div>\n\n

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Scenario C<\/p>\n

I sent the signed form over a month ago, and Korfine still hasn’t transferred the money<\/p>\n

\n Follow up by email to info@korfine.be<\/a>, copying your original message. If you do not receive a response within 10 business days, file a complaint withthe Insurance Ombudsman<\/strong> (free service): ombudsman-verzekeringen.be<\/a>. \n <\/p>\n <\/div>\n\n

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Scenario D<\/p>\n

I can’t find my Korfine contract number anymore<\/p>\n

\n Search your emails for a document titled \u201cwarranty statement\u201d or \u201cdeposit certificate.\u201d If you can\u2019t find it, contact Korfine with your last name, first name, date of birth, and the address of the rental property\u2014they can locate your file in their system. \n <\/p>\n <\/div>\n\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Objective Assessment<\/p>\n

Korfine’s Release: What’s Going Well and What’s Not<\/h2>\n
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\u2713 What Works Well<\/p>\n