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e-DEPO Practical Guide

How to Get Your Rental Guarantee Back
on e-DEPO MyMinfin

At the end of the rental lease, the return of a rental guarantee held in escrow through e-DEPO follows a well-defined procedure. This guide explains step by step how to get your funds back.

Access MyMinfin Guaranteed with no locked-up funds →

Conditions

When can I release the rental guarantee on e-DEPO?

The rental guarantee may only be returned at the end of the rental lease, and only if the following conditions are met.

The apartment was returned in good condition (barring normal wear and tear), and an exit inventory report was completed.
The rent and utilities have been paid in full.
An agreement between the two parties on the amount to be refunded was reached and formalized via e-DEPO.
You have access to your MyMinfin account, your e-DEPO case number, and your bank account information for the refund.

Procedure

3 steps to recover your e-DEPO rental guarantee

1
Access your file on MyMinfin
  • Log in to www.myminfin.be using your eID, itsme, or another form of identification.
  • Select “e-DEPO” from the available services.
  • Click “View My Deposits.”
  • Select the depot corresponding to the item in question.
2
Request the return of frozen funds
  • Click “Request a refund.”
  • Enter the amount to be refunded (in full or in part, as agreed with the landlord).
  • Please enter your bank account information to receive the funds.
  • The other party must also approve the request on MyMinfin for the process to be completed.
3
Wait for the refund
  • Once both signatures have been received, the Administration processes the application.
  • Funds are generally transferred within 10 to 15 business days.
Both parties must be logged in to MyMinfin to approve the refund. Without agreement from both sides, the funds remain frozen.

Challenging Situations

In the event of disagreement or dispute

If the owner refuses to sign the return form or disputes the amount, the funds remain frozen until the dispute is resolved. There are several options available.

Settlement Agreement
Step 1: Try to reach a direct agreement with the landlord on the amount to be refunded.
Mediation
A tenant-landlord mediation service can help resolve the dispute, such as CW-Médiation in Brussels.
Justice of the Peace
If the dispute continues, a petition may be filed with the justice of the peace in the jurisdiction where the rented property is located.

Frequently Asked Questions

Questions About Claiming the e-DEPO Warranty

How long does it take to receive a refund?

On average, 10 to 15 business days after both parties have approved the return on MyMinfin. The timeframe begins once both parties have approved the return, not from the date of your unilateral request.

Can I get my security deposit back without the landlord’s consent?

No, unless a court ruling is issued in your favor. If your former landlord does not respond to your requests, you may, after several reminders, file a petition with the justice of the peace to request the release of the funds.

How can this problem be avoided in a future lease?

With garantie.be, you don’t tie up any funds in the bank—so there’s nothing to reclaim at the end of the lease. The joint guarantee we offer is simply terminated once the landlord confirms that the lease has ended with no outstanding debts. No release procedure is required, and no agreement needs to be obtained.

Learn more about rental guarantees without frozen funds →

Make your next lease easier

With garantie.be, there are no escrow funds to set up and no release procedures at the end of the lease. You’ll receive a response within a few hours—100% online.

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