How to retrieve
A rental guarantee on e-DEPO
Once the lease has expired, one of the tenant’s main concerns is to recover his rental guarantee. In Belgium, when this has been blocked via e-DEPO on MyMinfinthere is a clearly defined procedure for recovering it. This guide explains how to recover your rental deposit step by step, and outlines the conditions required to speed up the process.
When can I get my rental guarantee back from e-DEPO?
The rental guarantee can only be recovered at the end of the lease, when :
- The accommodation has been returned in good condition (except for normal wear and tear),
- Rents and charges have been paid in full,
- Both parties to the lease agree on the amount to be returned,
- And that this agreement is formalized via e-DEPO.
Conditions to be met before submitting an application
Before making your request on MyMinfin, please ensure that :
- The lease is over, with an inventory of fixtures completed,
- The landlord agrees to return of the rental guarantee,
- You have access to your MyMinfin account and know your e-DEPO file number,
- You have valid bank details for the refund.
4 steps to recovering your e-DEPO rental guarantee
Step 1: Access your rental guarantee file on MyMinfin
- Log in to MyMinfin with your eID, Itsme or other means of identification.
- Once you have logged in, select “e-DEPO” from the list of services.
- Click on “Consult my deposits”.
- Select the depot corresponding to the item in question.
Step 2: Request the return of blocked funds
- Click on“Request refund“.
- Indicate the amount to be refunded (total or partial).
- Fill in the bank details to receive the funds.
- The other party to the lease must also approve the request.
Step 3: Waiting for the refund
- Once both signatures have been received, the Administration will make the payment.
- Funds are generally transferred within 10 to 15 business days.
In the event of disagreement or dispute
It may happen that the owner refuses to sign the restitution, or disputes the amount:
- In this case, the warranty remains blocked until an out-of-court settlement or a court decision is reached.
- You can contact a mediation service, such as cw-mediation for Brussels.
- An application to the Justice of the Peace can be made if the dispute persists.
Frequently asked questions about e-DEPO
On average 10 to 15 working days once both signatures have been received.
Not unless a court decision is made in your favor.
After several reminders, you can apply to a justice of the peace for the release of the funds.
