How to retrieve
rental guarantee from e-DEPO
Once the lease has expired, one of the tenant’s main concerns is to recover his rental guarantee. In Belgium, when this has been blocked via e-DEPO on MyMinfin there is a clearly defined procedure for recovering it. This guide explains how to recover your rental deposit step by step, and outlines the conditions required to speed up the process.
When can I claim my rental guarantee on e-DEPO?
The rental guarantee can be recovered only at the end of the lease, when :
- The accommodation has been returned in good condition (except for normal wear and tear),
- Rents and charges have been paid in full,
- Both parties to the lease agree on the amount to be returned,
- And that this agreement is formalized via e-DEPO.
Conditions to be met before submitting an application
Before making your request on MyMinfin, please ensure that :
- The lease is over, with an Inventory report at the end of the lease completed,
- The landlord agrees to return of the rental guarantee ,
- You have access to your MyMinfin account and know your e-DEPO file number,
- You have valid bank details for the refund.
3 steps to recover your e-DEPO rental guarantee
Step 1: Access your rental guarantee file on MyMinfin
- Log in to MyMinfin with your eID, Itsme or other means of identification.
- Once you have logged in, select “e-DEPO” from the list of services.
- Click on “Consult my deposits”.
- Select the depot corresponding to the item in question.
Step 2: Request the return of blocked funds
- Click on“Request refund“.
- Indicate the amount to be refunded (total or partial).
- Fill in the bank details to receive the funds.
- The other party to the lease must also approve the request.
Step 3: Waiting for the refund
- Once both signatures have been received, the Administration will make the payment.
- Funds are generally transferred within 10 to 15 business days.
Complete our online form to obtain your rental guarantee in just a few hours. You don’t block any money, because we work like a bank rental guarantee .
In the event of disagreement or dispute
It may happen that the owner refuses to sign the restitution, or disputes the amount:
- In this case, the warranty remains blocked until an out-of-court settlement or a court decision is reached.
- You can contact a mediation service, such as cw-mediation for Brussels.
- An application to the Justice of the Peace can be made if the dispute persists.
Frequently asked questions about e-DEPO
How long does it take to reimburse the rental guarantee?
On average 10 to 15 working days once both signatures have been received.
Can I recover the warranty without the owner's agreement?
Not unless a court decision is made in your favor.
What should I do if my former landlord doesn't reply?
After several reminders, you can apply to a justice of the peace for the release of the funds.
